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Refund Policy

 
Effective Date: 01/07/2026

This Refund Policy sets out how and when refunds will be processed for cancellations, modifications, and other eligible circumstances relating to bookings at Sri Bhagvatam.

1. Refund Eligibility

Refunds will be processed strictly in accordance with our Cancellation Policy. Refund eligibility depends on the timing of your cancellation request relative to your scheduled check-in date, as detailed in the Cancellation Policy above.

2. Refund Processing Time
  • Approved refunds will be processed within 7–10 business days from the date the cancellation is confirmed.
  • Refunds will be credited to the original mode of payment used at the time of booking (credit/debit card, UPI, net banking, etc.).
  • The actual credit to your account may take additional time depending on your bank or payment provider’s processing timelines, typically an additional 3–5 business days.
  • Payment gateway transaction fees, if any, are non-refundable and will be deducted from the refund amount.
3. Non-Refundable Charges

The following amounts are non-refundable under any circumstances:

  • Charges for damage to property, missing inventory, or excessive cleaning, as outlined in our Terms & Conditions.
  • Charges for early check-in/late check-out, once such services have been availed.
  • No-show charges, as per the Cancellation Policy.
  • Any special event, festive season, or peak-season bookings explicitly marked as “non-refundable” at the time of booking.
4. Refunds for Reduced Length of Stay

Guests who choose to check out earlier than their confirmed reservation date will not be entitled to a refund for the unused portion of their stay, unless such early departure is due to a service failure attributable to the property, at the sole discretion of management.

5. Disputed or Failed Transactions

In the event a payment is deducted from your account but the booking is not confirmed due to a technical error, please contact us immediately at sribhagvatamrishikesh@gmail.com with your transaction details. Such amounts will be refunded in full within 7–10 business days upon verification.

6. Chargebacks

Guests are requested to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or card issuer. Sri Bhagvatam reserves the right to contest chargebacks that are inconsistent with the stated Cancellation and Refund Policies, and to present booking/stay records as evidence.

7. Refunds for Property-Initiated Cancellations

Where Sri Bhagvatam cancels a confirmed booking (see Cancellation Policy, Section 5), a full refund will be processed within 7–10 business days, regardless of the timing of cancellation.

8. Contact for Refund Queries

For any questions regarding a refund, please contact us at sribhagvatammahabaleshwar@gmail.com or +919420633218 quoting your booking reference number.